AuctionIT Solutions Limited is committed to protecting your personal data in accordance with the Kenya Data Protection Act, 2019 and its regulations. This policy explains what data we collect, why we collect it, and how it is used.
1. Who We Are
AuctionIT Solutions Limited ("AuctionIT", "we", "us", "our") is a technology company incorporated in Kenya, operating a digital platform for NPL resolution and distressed asset management. Our registered office is in Nairobi, Kenya.
Contact: info@auctionit.co.ke · +254 786 90 00 00
2. Data We Collect
We collect personal data only when you provide it to us directly, including:
- Contact form submissions: first name, last name, email address, organisation name, role/segment, and your message.
- Communications: any correspondence you send to us by email or phone.
- Usage data: standard web analytics (page views, browser type, referral source) collected in aggregate — no personal identifiers are stored.
We do not collect financial data, identity documents, or any sensitive personal data through this website.
3. How We Use Your Data
We use the data you provide solely to:
- Respond to your enquiry and follow up as appropriate.
- Send you an automated acknowledgement confirming receipt of your submission.
- Assess your interest in our pilot programme or partnership opportunities.
- Comply with our legal and regulatory obligations.
We do not sell, rent, or share your personal data with third parties for marketing purposes.
4. Legal Basis for Processing
We process your personal data on the following lawful bases under the Data Protection Act, 2019:
- Consent: when you voluntarily submit our contact form.
- Legitimate interests: to respond to business enquiries and manage commercial relationships.
- Legal obligation: where processing is required by applicable Kenyan law or regulation.
5. Data Retention
Contact form submissions are retained in our email system for a maximum of 24 months from the date of submission, unless a longer retention period is required by law or an ongoing commercial relationship necessitates it. You may request deletion of your data at any time (see Section 7).
6. Data Security
All data transmitted through our contact form is encrypted in transit using TLS. Our email infrastructure is hosted on servers located in Kenya and the European Union, both of which maintain appropriate technical and organisational security measures.
7. Your Rights
Under the Kenya Data Protection Act, 2019, you have the right to:
- Access the personal data we hold about you.
- Correct inaccurate or incomplete data.
- Request deletion of your data ("right to erasure").
- Object to processing of your data.
- Lodge a complaint with the Office of the Data Protection Commissioner (ODPC) at www.odpc.go.ke.
To exercise any of these rights, email us at info@auctionit.co.ke with the subject line "Data Rights Request". We will respond within 21 days.
8. Cookies
This website does not use tracking cookies or third-party analytics scripts. No cookie consent banner is required. We may use a strictly necessary session cookie to support form functionality; this cookie does not persist beyond your browser session and contains no personal data.
9. Third-Party Links
Our website may contain links to third-party websites (e.g. WhatsApp, LinkedIn). We are not responsible for the privacy practices of those sites and encourage you to review their respective privacy policies.
10. Changes to This Policy
We may update this Privacy Policy from time to time. Material changes will be communicated by updating the "Last updated" date above. Continued use of our website after any update constitutes acceptance of the revised policy.
11. Contact
For any privacy-related questions or requests:
AuctionIT Solutions Limited
Nairobi, Kenya
Email: info@auctionit.co.ke
Phone: +254 786 90 00 00